We want you to love what you ordered, but if you're not completely satisfied, here's our return policy:
**Returns**
You must contact us within 7 days and may return items within 14 days of delivery. Items must be in new, unused condition with all original tags attached. We can process a refund for the returned items.
**How to Initiate a Return**
1. Contact our customer support team at [email protected] to initiate the return process.
2. Provide your order number and reason for the return.
3. Our team will guide you through the next steps and provide a return shipping label if needed.
**Refunds**
Once we receive the returned items and verify their condition, we will initiate the refund process. Refunds will be issued to the original payment method within 14 business days.
**Damaged or Defective Items**
If you receive damaged or defective items, please contact us within 7 days of delivery. We will arrange a refund, and cover the return shipping costs.
**Return Shipping**
If the return is due to personal preference, the customer is responsible for return shipping costs. However, if the return is due to our error, we will cover the shipping costs.
Remember, we're here to help. Feel free to reach out to our customer support team with any questions or concerns regarding your return.
Thank you for shopping with us!
Ville Mentality
**Returns**
You must contact us within 7 days and may return items within 14 days of delivery. Items must be in new, unused condition with all original tags attached. We can process a refund for the returned items.
**How to Initiate a Return**
1. Contact our customer support team at [email protected] to initiate the return process.
2. Provide your order number and reason for the return.
3. Our team will guide you through the next steps and provide a return shipping label if needed.
**Refunds**
Once we receive the returned items and verify their condition, we will initiate the refund process. Refunds will be issued to the original payment method within 14 business days.
**Damaged or Defective Items**
If you receive damaged or defective items, please contact us within 7 days of delivery. We will arrange a refund, and cover the return shipping costs.
**Return Shipping**
If the return is due to personal preference, the customer is responsible for return shipping costs. However, if the return is due to our error, we will cover the shipping costs.
Remember, we're here to help. Feel free to reach out to our customer support team with any questions or concerns regarding your return.
Thank you for shopping with us!
Ville Mentality